Shipping & Returns
1 Free Worldwide Shipping
| Destination | Service | ETA* | Tracking | Duties/Taxes** |
|---|---|---|---|---|
| North America & Europe | Priority Express | 5-8 business days | ✔ | Pre-paid at checkout |
| Asia–Pacific | Expedited Airmail | 4-7 business days | ✔ | Pre-paid at checkout |
| Middle East & Africa | Tracked Airmail | 7-12 business days | ✔ | Payable on arrival |
| Latin America & Remote Islands | Tracked Airmail | 10-15 business days | ✔ | Payable on arrival |
*Estimated transit times begin after dispatch.
**Local authorities determine import duties & taxes.
Processing Time: 1-3 business days before dispatch.
Auto-Tracking: A live tracking link is emailed the moment your parcel leaves our warehouse.
1.1 Shipping Disclaimers
Delivery targets are estimates only. Delays may result from customs inspections, extreme weather, carrier strikes, public-health restrictions, or other force-majeure events. We are not liable for such delays, but our support team will assist with carrier inquiries and claims.
1.2 Why Our Shipping Is Better
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Multiple regional warehouses—orders depart from the facility closest to you.
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Full parcel insurance—lost shipments are reshipped or refunded in full.
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Eco-conscious packaging—100 % recyclable and carbon-neutral certified.
2 Returns & Refunds
| Key Term | Policy |
|---|---|
| “No-Questions” Return Window | 14 calendar days from delivery date. |
| Condition Requirements | New, unwashed, with original tags & packaging. |
| Return Shipping Cost | Paid by the buyer (use a trackable service). |
| Refund Timing | Issued within 14 days of our warehouse confirming receipt & inspection. |
| PayPal Refunds | Credited in ≤ 14 days (up to 30 days where local law requires). |
| Refund Route | Sent back to the original payment method and in the same currency shown at checkout. |
2.1 Non-Returnable Items – Why
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Hygiene-sensitive products: Swimwear bottoms, one-piece suits or intimates with the hygiene liner removed (health & safety).
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Made-to-Order / Custom-sized garments (can’t be resold).
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Final-Sale / Clearance items (clearly marked on product page).
Items returned ineligible under these categories will be refused and shipped back at customer expense.
2.2 Refund Procedure
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Request – Email [email protected] with your order # and the items you wish to return.
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Authorization – We reply within 24 hours with a Return Merchandise Authorization (RMA) and return address.
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Ship Back – Dispatch the parcel within 7 days; write the RMA on the label.
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Inspection – Completed within 3 business days of arrival.
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Refund – Processed per the timing above; you’ll receive an automatic confirmation.
3 Payments & Currencies
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Accepted Methods: Visa, MasterCard, American Express, Discover, JCB, UnionPay, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, and leading regional e-wallets.
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Multi-Currency Checkout: Pay seamlessly in EUR,GBP,USD,etc. or 20 + other local currencies—the price displayed at checkout is the exact amount charged.
4 Need Assistance?
Customer Service
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Email: [email protected]
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WhatsApp/Phone: +852 44377965 (Mon–Fri 09:00-18:00 HKT)