Terms Of Service
Last updated: 2025-06-21
1. Introduction
These Terms of Service (“Terms”) govern your use of Proud Hong Kong Company Limited's website, mobile applications, and the purchase of our products, including Tops, Swimwear & Beachwear, Skirts, Shorts, Dresses, and Co-ords. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use our services.
2. Product Information and Pricing
We make every effort to display accurate product descriptions, images, and pricing on our website. However, we do not guarantee that product information is error - free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice. In the event of an incorrect price or product description, we may cancel or refuse any related orders.
3. Placing an Order
When you place an order, you represent that you are at least 18 years old, have the legal right to enter into a binding contract, and have the financial ability to pay for the products ordered. We will send you an order confirmation email after you place an order. Please review the order details carefully. Your order constitutes an offer to purchase products, and we accept your offer when we send you a shipping confirmation email.
4. Payment
We accept various payment methods, including but not limited to PayPal and major credit cards. All payments are processed securely. By providing payment information, you authorize us to charge you for the total amount of your order, including any applicable taxes, shipping, and handling fees.
5. Shipping
We will ship your order to the shipping address you provide during the checkout process. Shipping times may vary depending on your location and the shipping method selected. We are not responsible for any delays caused by carriers, customs, or other third parties. Once your order has been shipped, we will provide you with a tracking number so you can monitor the delivery progress.
6. Returns and Refunds
6.1 14 - Day Return Policy
You have the right to return any product within 14 days of receiving it for a refund, provided that the product is in its original condition, with all tags attached, and unused. To initiate a return, please contact our customer service team at [email protected] within the 14 - day period.
6.2 Return Shipping Costs
You are responsible for all return shipping costs. We recommend using a trackable shipping method and obtaining proof of postage, as we will not be liable for lost or damaged return packages.
6.3 Refund Processing
Once we receive and inspect the returned product, we will process your refund. Please note that it may take up to 14 days for the refund to be credited to your original payment method. For PayPal refunds, in accordance with PayPal's requirements in some regions, the processing time may be up to 30 days. Refunds will be issued for the purchase price of the product only, excluding any original shipping fees.
7. Intellectual Property
All content on our website, including but not limited to product images, descriptions, text, graphics, logos, and trademarks, is the property of Proud Hong Kong Company Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent.
8. User Conduct
When using our services, you agree to abide by all applicable laws and regulations. You may not use our services for any illegal or unauthorized purpose, including but not limited to spamming, transmitting viruses, or engaging in fraud. We reserve the right to terminate your access to our services at any time if we believe you have violated these Terms.
9. Limitation of Liability
To the maximum extent permitted by law, Proud Hong Kong Company Limited, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, loss of data, or personal injury, arising out of or in connection with your use of our services or products. Our total liability to you for any claim, regardless of the legal theory, will not exceed the amount you paid for the product(s) giving rise to the claim.
10. Governing Law
These Terms will be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or in connection with these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Hong Kong.
11. Termination
We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for any reason, including but not limited to your violation of these Terms. Upon termination, your right to use our services will immediately cease, and you must destroy any materials you have downloaded from our website.
12. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after the effective date of the changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at [email protected] or UNIT B, 12/F, HANG SENG CAUSEWAY BAY BUILDING, 28 YEE WO STREET, CAUSEWAY BAY, HONG KONG.
Proud Hong Kong Company Limited
UNIT B, 12/F, HANG SENG CAUSEWAY BAY BUILDING, 28 YEE WO STREET, CAUSEWAY BAY, HONG KONG